Basement Flood Protector offers battery backup sump pump systems, inverter sump pump systems, automatic generators, auxiliary sump pumps, water powered sump pumps and more. Need help with Basement Waterproofing products and services, sewer repair or window well covers? Basement Flood Protector can solve all your basement waterproofing problems! Products shipped nationwide, services for Chicagoland area.
products services about tips faq testimonials contact login

FAQ's
EPUMP ALERT INFO

The Protector ePump Alert Information

Create or edit your ePump registration here

Whenever there is a detected cause for concern or an event-triggered alert, your ePump controller dials our server, which sorts out the serial number, error code, and your contact information. Notifications are then sent to you by the server via phone and email, usually within minutes.

Below are some of the most common alert notifications you might receive via phone and email from your ePump. The specific alert is followed by possible causes and resolutions. Please note that this page is provided by Basment Flood Protector simply for your convenience and can not replace professional service and advice. We have listed the most common causes and resolutions, but there can be other circumstances that lead to flood conditions if not recognized properly. If you are uncertain of your situation, please seek advice from your professional installer. Please note, additionally, most homes do not experience the extreme conditions described on this page.

Pump 1 Is Activated!
Pump 2 Is Activated!
Electricity Failure!
High Water Detected! -Check Your Sump Immediately!
Pump 1 (or 2) Suspected Clog or High Rate of Incoming Water!
Battery Life is TWO Hours or LOWER!
Pump 1 (or 2) Failure (L or H)!
Suspected Vapor Lock!
Cooling Fan Failure!
Battery Failure!
Charge Failure!
Sensor 1 (or 2) Disconnected!
Other Alert

How do I silence the unit?
How do I know the notification is working?

Pump 1 Is Activated!

Explanation: Pump 1 of the ePump system has needed to turn on.

Cause(s): Failed primary sump pump, power outage, or heavy inflow of water overwhelming the primary pump. Other causes such as a frozen/blocked primary pump discharge line, etc. can cause Pump 1 to activate as well.

Resolution(s): If this alert is received during a power outage or heavy inflow of water, no action is typically necessary. If this alert is received at any other time, homeowner should check for primary pump or discharge failure.

To stop the unit from beeping: If this is a one-time alert, simply press/hold the Function Display Button for "C" (about 2 seconds) and let go. This will clear the current alert condition. If the pump runs again, the unit will again beep and send notification. To prevent multiple alerts and the controller from beeping, the homeowner may choose to move the "Mode" switch from "Backup" to "Primary" during the event (or until a broken primary electric pump is replaced). Or, instead of placing the unit in "Primary" mode, the homeowner may press/hold the Function Display Button for "S" for Silence and let go to put the unit into a 24 hour silent mode. During this time, the unit will not beep or send notification for 2 things: Pump Activation and Power Outage. After 24 hours, the "S" will expire and the unit will return to normal status.

Pump 2 Is Activated! (dual pump systems only)

Explanation: Pump 2 of the ePump system has needed to turn on.

Cause(s): Failed primary sump pump, power outage, or heavy inflow of water overwhelming the primary pump AND Pump 1. Other causes such as a frozen/blocked primary pump discharge line, etc. can cause Pumps 1 and 2 to activate as well.

Resolution(s): If this alert is received during a power outage or heavy inflow of water, no action is typically necessary. If this alert is received at any other time, homeowner should check for primary pump or discharge failure. Pump 2 activation does indicate a high volume of water in the sump. Precautions should be taken that all systems are in fact working as expected.

Electricity Failure!

Explanation: Power to the ePump controller is not detected.

Cause(s): Power outage, tripped circuit.

Resolution(s): If a power outage is not obvious, check for tripped circuits (including GFCI outlets). Tip: verify that recepticle works by plugging something corded (lamp, hairdryer, etc.) in the same place. To silence the unit during a power outage, press/hold the Function Display Button for position G to change to "S" for Silence. Let go at "S" and the unit will be silent for 24 hours for 2 notification causes: Power Outage and Pump Activation. After 24 hours, the Silence will expire and return to the normal standby screen. At this time, the unit may start beeping again if the condition is still present or if a leftover alert still needs to be cleared. If the latter is the case, simply press/hold the button for about 2 seconds for "C" for clear, and let go.

High Water Detected! - Check Your Sump Immediately!

Explanation: Water is high in the sump pit.

Cause(s): Water in the sump has triggered the upper sensor, Sensor 2. This is rare, but could occur in extreme situations when water inflow exceeds the pumping capacity of the system. This can also occur if the discharge is frozen or blocked or if discharged water is pooling next to the house, saturating down, continuously recirculating to the sump.

Resolution(s): Immediately check the discharge pipe to be certain that water is in fact being pumped out AND away from the house. If so, there is typically some lag time as the drain tile around the home fills and saturates before water continues to rise in the sump. If an flood situation is imminent, additional pumping options should be explored, including a generator for the electric pump. If water from the discharge pipes is pooling at or near the house, the homeowner should consider getting something such as extra piping configured, at least temporarily, to channel discharged water at least 20 feet away from the house.

Pump 1 (or 2) Suspected Clog or High Rate of Incoming Water!

Explanation: Pump 1 (or 2) has run non-stop for 5 minutes.

Cause(s): The pump could run non-stop during periods of heavy inflow of water or if the discharge pipe is clogged or frozen.

Resolution(s): Immediately check the discharge pipe to be certain that water is in fact being pumped out AND away from the house. If so, there is typically some lag time as the drain tile around the home fills and saturates before water continues to rise in the sump. If an flood situation is imminent, additional pumping options should be explored, including a generator for the electric pump.

Battery Life is 2 Hours Or Lower!

Explanation: Based on the cycling time and frequency, the ePump controller has calculated that only 2 hours of running time remain. This time is an estimate and could vary if the inflow of water varies.

Cause(s): Batteries have been drained by pump activity. Depending on how frequently the pump(s) are needing to cycle, this error would only occur after a prolonged power outage with heavy pump cycling.

Resolution(s): Replace batteries with charged batteries. Secure alternative power to plug ePump controller in to.

Pump 1 (or 2) Failure (L or H)!

Explanation: The ePump controller has determined a pump does not pass testing.

Cause(s):Either: 1.The pump does not meet electrical specification or 2. A Failure L (low) could be caused when the controller is testing while a pump is not plugged in to the controller properly.

Resolution(s): Plug pump securely into controller or call for service on pump. Note: the pump may appear to be working fine, and may in fact work satisfactorily for an indeterminable time. However, the controller has detected something that indicates a current or future problem.

Suspected Vapor Lock!

Explanation: The ePump controller has sensed that a vapor lock may be present in the discharge piping. This condition may prevent the pumps from discharging water. In this state, the pumps may appear to be running, but no water is actually being removed from the sump.

Cause(s): A vapor locked (or air locked) pipe can occur when an air pocket develops within the pump or discharge pipe. To prevent this, it is common for a 1/8" hole to be drilled in the discharge pipe down near the pump. It is normal for this hole to spray water when the pump is operating. A blocked "air relief" hole may be the cause of this alert.

Resolution(s): To determine if the pipe is air locked, slightly loosen the BOTTOM connector of the check valve. If a short suction sound is heard, the pipe was likely air locked and now may work fine. Retighten. Unclog the air relief hole. NOTE: this resolution should be performed by a knowledgeable experienced person.

Cooling Fan Failure!

Explanation: Cooling fan within the ePump controller has failed.

Cause(s): Wear

Resolution(s): Call for service

Battery Failure!

Explanation: The ePump controller has failed the battery for one of several reasons, the most common being: 1=Battery failed due to load test, 2=Battery failed due to charge cycling, 3=Battery failed initial load test

Cause(s): Battery is bad from either old age or defect

Resolution(s): Replace battery

Charge Failure!

Explanation: The ePump controller has detected a failure in its internal charging hardware.

Cause(s): Defect or Wear

Resolution(s): Call for service

Sensor 1 (or 2) Disconnected!

Explanation: One or both of the sensors is disconnected.

Cause(s): One or both of the sensors is disconnected from the ePump controller.

Resolution(s): Reconnect the indicated sensor.

Any Other Alert!

Explanation: There are various other, less common, alerts.

Cause(s): Varies

Resolution(s): Contact us. service@floodnot.com or call 800-238-0822

How do I silence the unit?

Hold the Function Display Button until 'S' appears in position 'G' and then let go. 'S' is for silence and will prevent the unit from beeping for 24 hours for 2 reasons: power outage, pump activation. Once 24 hours has expired, the beeping will start again until the error has been "cleared". To clear the error, simply hold the Function Display Button for "C" and let go. (To prevent the unit from beeping for ANY reason for 5 days, hold the function button until 'D' for disable and let go.)

How do I know the notification is working?

A. If you want to verify that the notification process is working, this is probably the easiest test:

1. Unplug the Protector DualCom ePump from the electrical outlet. It will think the power is out and start beeping and position 'C' will change from 'I' to 'O'. Do not "clear" or "silence" the unit.

2. After about 30 minutes, the ePump will dial out to our server. You should receive a phone call and emails within a few minutes after that.

3. Plug The Protector DualCom ePump back in. No additional 'reset' is necessary.

A quicker test is to lift and hold Sensor 2 (the upper sensor) in the "up" position for a couple minutes. Watch the controller's screen. Once the message "Dialing", then "Connected", and finally "InfoSent" have appeared, continue to hold for 1 more minute, then let go. You should receive phone calls and emails within a couple minutes telling you that you have a "High Water Detected".


battery backup sump pump | smarthome sump pump | water powered sump pump | automatic generator | electric sump pumps | basement seepage repair | interior drain tile | foundation crack repair | pump installation | drainage engineering | window well covers | about basement flood protector | basement resources and tips | basement FAQs | basement testimonials | ePump login | contact basement flood protector

© Copyright 1998-2009 Basement Flood Protector. All Rights Reserved. 800.238.0822 | email us

shopping cart